We're excited to announce that currently we are ready to ship within Jakarta and Singapore! Please see below for our Delivery terms and conditions.

DELIVERY

4.1 Except where stated, Standard Delivery is next day, and a charge of Rp. 50,000-100,000 will be applicable within Jakarta, but please note, that at certain times of the year these prices can vary. If you request delivery to outside of Jakarta you will be advised of any additional charges as soon as possible upon receipt of your order.

4.2 Selected products are not available for delivery to certain areas - where possible we will advise you of these restrictions before you place your order.

4.3 Delivery Services - Should you require your delivery to be made within a specific time period we are able to offer the following delivery services. Please note some services are subject to availability and that at certain times of the year these prices can vary. We will advise you of services available at the time of placing your order

4.4 Deliveries via courier services cannot be delivered at specific times. We eill try our best to deliver at the requested time period. All orders will be delivered during the working day between 8am and 7pm.

4.5 Delivery is not available on Sundays or public holidays, orders will be delivered on the next working day.

4.6 To avoid problems or delays with delivery, please ensure that you have included the full address details, including accurate postcode and directions if possible of the intended recipient and telephone number, together with your daytime contact telephone number or e-mail address so that we can notify you in the event that any delivery problems are encountered.

4.7 Certain products will be delivered during a delivery period, providing delivery within a time frame around your preferred delivery date - you will be advised of this at the time of placing your order.

4.8 Whilst we agree to use all reasonable endeavours to ensure that delivery will be on the requested delivery date or during the delivery period, you acknowledge that actual delivery will be via a local florist or for certain orders via third party courier service. In very occasional circumstances delivery on the requested terms will not be possible, in such circumstances you will be given prior notice wherever possible. 

4.9 In the case of delivery to certain locations, where a third party is involved, such as offices, hospitals, Funeral Directors, airports, hotels, ships and other business locations, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery to your chosen recipient. 

4.10 Please be aware that the carrier will deliver the goods to the address provided in good faith and we cannot accept responsibility if the intended recipient is no longer at that address and the receiver refuses or fails to return the items(s).

4.11 In respect of orders outside Jakarta, delivery shall be made as soon as is reasonably practicable, but you acknowledge that delivery on the intended delivery date, particularly in respect of orders received for same day delivery or for Sundays and Public Holidays, cannot be guaranteed.

4.12 It is possible to select a preferred delivery time within the order process for items ordered from the 'Sympathy' & 'Funeral' product ranges. This option should be used only for orders requesting delivery to funerals or funeral parlours. Whilst every effort will be made to ensure your order is delivered prior to the time selected, no guarantee for delivery by the time specified can be given. To assist us in meeting your preference, please ensure your order is placed at least two working days prior to the preferred delivery time.

4.13 Before placing your order, please review delivery cut-off times & prices.

4.14 We shall not be liable for any failure to perform in our obligations where such failure is as a result of Acts of God (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (whether war is declared or not), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalisation, government sanction, blockage, embargo, labour dispute, strike, lockout or interruption or failure of electricity or telephone service.

If you have further questions, simply contact us at : floweravenuesg@gmail.com / floweravenuejkt@gmail.com